Pharmacy
We fill new prescriptions and refills at no cost for covered medications for active-duty service members, family members registered in DEERS, retirees, and TRICARE For Life (TFL) beneficiaries.
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- Most prescriptions will be ready when you leave your provider’s office, as we fill prescriptions in advance, meaning there is no need to activate usually.
- You can activate the prescription(s) at the Drop Off window and wait if your prescription was not filled in advance, or you can come back later to pick them up.
- You may also request prescriptions to be placed in the Script Center, which is a 24/7 service for patients who are unable to pick up prescriptions at the main pharmacy during operational hours.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy.
Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DOD GOODFELLOW PHARMACY
- NPI: 1184723215
If you hand-carry a written prescription:
- Check in at the Drop Off window and hand the written prescription to the technician there.
Activating New Prescriptions
The Goodfellow Pharmacy activates all new prescriptions automatically upon submission by the provider, eliminating the need to activate prescriptions in most cases.
Requesting Prescription Refills
We have three ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at (325) 326-9284. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Option 3: In Person
Check in at the Drop Off window to refill prescriptions in person. Processing time varies based on pharmacy staffing and resources.
Picking Up Your Prescriptions
You’ll need either a valid uniformed services ID card to pick up a prescription, or the name and date of birth of the patient for whom prescriptions are being picked up. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy.
Script-Center
The Script-Center is located on the left side of the Ross Clinic. The Script-Center is a 24/7 service for patients who are unable to pick up prescriptions at the main pharmacy during operational hours 7 a.m. to 4:30 p.m. Monday-Friday or 7-11 a.m. on training days.
To pick up prescriptions in the Script-Center you will need a valid uniformed service ID and/or your prescription number.
Certain items may not be available from the Script-Center, such as refrigerated medications, or oversized items.
Main Pharmacy
To pick up prescriptions at the main pharmacy just go to the Pick Up window during operational hours (7 a.m. to 4:30 p.m. Monday-Friday or 7-11 a.m. on training days) with a valid uniformed service ID and follow the instructions of the pharmacy personnel.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located at the front of the main pharmacy.
Also, if a medication appears on the
FDA Flush List, it may be disposed by flushing.
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.