Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

News & Gallery

Articles

Members assigned to the 17th Medical Group pose for a picture following their Integrated in-place patient decontamination training at Goodfellow Air Force Base, Texas, Feb. 8, 2023. DECON training aims to inform first responders and hospital staff members, who would be the first to respond or provide care, and what steps need to be taken to ensure safety. (U.S. Air Force photo by 2nd Lt. Kayunna Holt)

Feb. 22, 2024

17th MDG trains for hazard response

GOODFELLOW AIR FORCE BASE, Texas — Members of the 17th Medical Group at Goodfellow Air Force Base participated in an exercise Feb. 8, where they had to protect medical assets from being compromised by hazardous substances.

Don't forget to keep your family's information up to date in DEERS!